FREQUENTLY ASKED QUESTIONS
Quick answers to common questions about our services, repairs and IT support.
HOME • BUSINESS • MOBILE • REMOTE
Not sure how our service works, whether we can help with your device, or what happens after you contact us? Find answers to some of the most common questions below.
COMMON QUESTIONS
Everything you need to know before getting started.
BOOKINGS & SERVICE
Do I need to bring my device to you?
No. Blue's Computer Repairs provides mobile support at your home or business, remote support where suitable, and can arrange off-site repairs when required.
Do you have a physical shop?
No. We operate as a mobile, remote and off-site IT service rather than a traditional retail shopfront.
What areas do you service?
Our usual service area covers communities from Tammin to Southern Cross and Kununoppin to Bruce Rock, including Merredin and surrounding areas.
Can you help outside your normal service area?
Possibly. Depending on the location and type of job, we may be able to provide remote support or arrange a visit.
Do I need to know what is wrong before booking?
No. Just tell us what you're experiencing and we'll help determine the most appropriate next step.
REPAIRS & DIAGNOSTICS
What types of devices can you help with?
Computers, laptops, phones, tablets, printers, networking equipment and a range of other home and business technology.
Can every repair be completed on-site?
No. Some repairs require additional diagnostic time, equipment or parts. Where appropriate, we can arrange to take the device off-site and return it once the agreed work is completed.
What happens if you can't fix the problem?
We'll explain what we found and the available options. Diagnostic or other work already performed may still be chargeable even if a repair cannot be completed.
Will you tell me the cost before doing additional work?
Yes. If additional work, parts or costs are identified, we'll discuss your options with you before proceeding.
Do you supply replacement parts?
Yes. If parts are required, we'll explain what is needed and provide the applicable cost before ordering.
PRICING, QUOTES & PAYMENTS
Do you provide quotes before starting work?
Yes. Where a quote is required, we'll explain the proposed work and costs before proceeding.
Do I have to pay for diagnostics?
Diagnostic work may be chargeable even if you decide not to proceed with a repair or the issue cannot be resolved. Any applicable diagnostic costs will be explained to you.
Do I need to pay for parts upfront?
Yes. Where parts need to be ordered, payment for the required parts may be requested before they are ordered.
What payment methods do you accept?
We accept card payments, bank transfer and cash. Payment options are available for both on-site and remote services.
Can I pay when you come to my home or business?
Yes. Where applicable, payment can be made when the work is completed during an on-site visit.
WARRANTY & REPAIRS
Do repairs come with a warranty?
Where applicable, warranty coverage will be explained when the repair is completed. Warranty rights are also subject to your rights under Australian Consumer Law.
What happens if the same problem comes back?
Contact us and we'll review the issue. If it relates to work previously completed, we'll determine whether it is covered by the applicable warranty or your consumer rights.
Is my data safe during a repair?
We take reasonable care when working with your device, but customers should back up important data wherever possible before repair or diagnostic work begins.
Will my device be looked after if it is taken off-site?
Yes. Devices taken off-site for diagnostics or repair are handled with reasonable care while they are in our possession.
What if a part you supplied is faulty?
Contact us if you experience an issue with a supplied part. We'll assess the problem and explain the available repair, replacement or other remedy in accordance with the applicable warranty and Australian Consumer Law.
REMOTE SUPPORT & BUSINESS IT
What can you help with remotely?
Many software, configuration, email, update and general computer issues can be investigated or resolved remotely.
How does remote support work?
We'll arrange a suitable time and explain how to connect securely. You'll remain in control of your device while we provide assistance.
Can you provide ongoing IT support for my business?
Yes. We can assist businesses with ongoing technology issues, device setup, networking, troubleshooting and general IT support.
Do you support business computers and networks?
Yes. We provide support for computers, printers, networking equipment, connected devices and other common business technology.
Can you help set up new computers or equipment?
Yes. We can assist with new computers, printers, networking equipment and other technology, including setup, configuration and transferring information where required.
APPOINTMENTS & WHAT TO EXPECT
How quickly can you come out?
Availability depends on existing bookings, your location and the type of support required. We'll arrange the earliest suitable time available.
Do I need to be home during a visit?
Someone authorised to provide access to the device or equipment should generally be available during an on-site visit.
How long will the job take?
This depends on the issue. Some problems can be resolved during the initial visit, while others may require further diagnostics, parts or off-site work.
What happens after I contact you?
We'll review the information you provide and determine the most suitable next step, which may be remote support, an on-site visit, further diagnostics or a quote.
Will you keep me updated?
Yes. If further work, parts or additional costs are required, we'll explain what we've found and discuss your options before proceeding.
STILL HAVE A QUESTION?
Can't find the answer you're looking for? Get in touch and we'll help work out what you need.