REMOTE IT SUPPORT
Fast, practical computer help without needing an on-site visit
HOME • BUSINESS • SECURE • CONVENIENT
Having a computer problem doesn't always mean you need someone to visit.
Blue's Computer Repairs can remotely assist with many software, email, configuration and general computer issues, helping you get back up and running wherever suitable.
REMOTE SUPPORT FOR EVERYDAY IT PROBLEMS
Many computer problems can be investigated or resolved remotely, saving the need for an on-site visit.
We'll first determine whether remote support is suitable for the issue you're experiencing.
SOFTWARE & COMPUTER ISSUES
Help with software problems, computer settings, updates, error messages and general troubleshooting.
EMAIL & ACCOUNT HELP
Assistance with email setup, configuration, common account issues and software-related problems.
SETUP & CONFIGURATION
Help setting up software, applications, printers and other compatible devices where remote access is suitable.
NOT EVERYTHING CAN BE FIXED REMOTELY
Some problems require physical inspection, hardware repair or an on-site visit. If remote support isn't suitable, we'll explain the available next step.
HOW REMOTE SUPPORT WORKS
Simple, secure assistance without needing us physically at your location.
1. CONTACT US
Tell us what's happening, what device you're using and what problem you're experiencing.
2. WE CHECK IF REMOTE SUPPORT IS SUITABLE
We'll review the issue and determine whether remote assistance is an appropriate option.
3. CONNECT SECURELY
We'll explain how to connect using our remote support software. You'll remain at your device and can end the remote session at any time.
4. WE TROUBLESHOOT THE ISSUE
We'll investigate the problem, explain what we find and carry out the agreed work.
YOU STAY IN CONTROL
Remote access is only used with your permission for the support session. You can see what's happening on your device and end the connection at any time.
WHEN REMOTE SUPPORT ISN'T ENOUGH
Remote support is ideal for many software and configuration problems, but some issues require us to physically inspect the device or equipment.
REMOTE SUPPORT MAY BE SUITABLE FOR:
Software problems and error messages
Email and account configuration
Computer settings and updates
Software installation and setup
Printer and device configuration
General troubleshooting
AN ON-SITE OR OFF-SITE SERVICE MAY BE NEEDED FOR
Hardware faults or damaged components
Computers that won't start or connect
Physical repairs or component replacement
Internal cleaning or maintenance
Problems requiring hands-on testing
Network or equipment issues requiring physical access
NOT SURE WHICH YOU NEED?
You don't need to diagnose the problem yourself.
Tell us what's happening and we'll determine whether remote support, an on-site visit or further diagnostics is the most appropriate next step.
REMOTE SUPPORT YOU CAN CONTROL
Your privacy and control remain important throughout the remote support session.
YOU AUTHORISE THE CONNECTION
Remote access only begins after you follow the connection instructions and authorise the support session.
YOU CAN SEE WHAT'S HAPPENING
You remain at your device and can see the work being carried out during the remote support session.
YOU CAN END THE SESSION
You can disconnect the remote support session at any time if you no longer want remote access to continue.
AFTER THE SUPPORT SESSION
Once the remote support session has ended, the connection used for that session is closed.
For another remote support session, a new connection will need to be established.
REMOTE SUPPORT FOR HOME & BUSINESS
Practical remote IT assistance wherever the problem can be safely and effectively handled online.
HOME USERS
Remote support can help with many everyday computer problems without requiring an on-site visit.
Software problems and errors
Email setup and issues
Computer settings and updates
Software installation
Printer and device setup
General computer troubleshooting
BUSINESS USERS
Remote assistance can help businesses resolve many everyday IT problems while reducing the need to wait for an on-site visit.
Computer and software issues
Email and application problems
Workstation configuration
Printer and device issues
Software setup and updates
General business IT troubleshooting
LOCATION ISN'T ALWAYS A BARRIER
Because remote support is provided online, we may be able to assist customers outside our normal on-site service area where the issue is suitable for remote assistance.
NOT SURE IF WE CAN HELP?
Contact us and tell us what's happening. We'll determine whether remote support is suitable.
BEFORE YOUR REMOTE SUPPORT SESSION
A few simple things can help make your remote support session easier.
1. HAVE YOUR DEVICE READY
Make sure the computer or device you're contacting us about is turned on and available to use.
2. STAY NEAR YOUR DEVICE
You may need to follow instructions, approve connection requests or provide information during the support session.
3. HAVE YOUR DETAILS AVAILABLE
If the problem involves an account, email service, software or another provider, have any relevant information available where possible.
4. SAVE IMPORTANT WORK
Save any documents or work you have open before the session begins. Troubleshooting may sometimes require applications to be closed or the device to be restarted.
PASSWORDS & PRIVATE INFORMATION
You should not send us your passwords by email, text message or through a website contact form.
If access to an account or service is required during troubleshooting, we'll explain what is needed during the support session.
NEED REMOTE IT SUPPORT?
Tell us what's happening and we'll determine whether remote support is the right option for your problem.
If remote assistance is suitable, we'll arrange a time and explain how to connect securely.
If the problem requires hands-on assistance, we'll let you know the most appropriate next step.
HOME • BUSINESS • SECURE • CONVENIENT
Remote assistance may also be available outside our normal on-site service area.