PRIVACY POLICY

Blue's Computer Repairs
Effective Date: 20 August 2026
Last Updated: 20 August 2026

1. Purpose

Blue's Computer Repairs ("Blue's Computer Repairs", "we", "our" or "us") respects the privacy of our customers and is committed to responsibly handling personal information and customer data.

This Privacy Policy explains how we collect, hold, use, disclose, protect and manage personal information in connection with our services, website, online booking and customer systems.

Our privacy practices are intended to be consistent with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to Blue's Computer Repairs.

Where other Australian or Western Australian laws impose additional obligations on us, we will comply with those obligations to the extent they apply.

2. Information We May Collect

The information we collect depends on your interaction with us and the services you request.

It may include:

  • Full name

  • Phone number

  • Email address

  • Residential, business, billing or service address

  • Business or organisation name

  • Appointment details

  • Customer communications

  • Job and repair history

  • Quotes and diagnostic reports

  • Invoice and payment information

  • Warranty information

  • Device make and model

  • Device serial number, IMEI or other device identifier

  • Device condition and reported faults

  • Photographs of devices

  • Diagnostic information

  • Network or equipment information

  • Records relating to parts ordered or installed

  • Remote-support information

  • Other information reasonably necessary to provide the requested service.

We aim to collect only information reasonably necessary for our business activities and the services requested by our customers.

3. Customer Devices and Personal Data

Due to the nature of computer and technology repair services, devices provided to Blue's Computer Repairs may contain significant amounts of personal, confidential or sensitive information.

Depending on the service requested, this may include:

  • Documents

  • Photographs and videos

  • Emails

  • Messages

  • Contact information

  • Browser information

  • Applications

  • User accounts

  • System files

  • Business information

  • Saved credentials

  • Financial or other sensitive information.

The presence of information on a device does not give Blue's Computer Repairs permission to access it unnecessarily.

Our technicians will only intentionally access customer files, accounts or personal information where access is reasonably required to diagnose a fault, test a repair or provide a service authorised by the customer.

We will take reasonable steps to avoid accessing information that is unrelated to the service being performed.

4. Customer Authorisation

By providing a device to Blue's Computer Repairs for diagnosis, repair or technical support, the customer authorises us to perform reasonable diagnostic and testing procedures necessary to provide the requested service.

This may require us to:

  • Start and operate the device

  • Access the operating system

  • Run diagnostic software

  • Access device settings

  • Test hardware and software

  • Access files where reasonably necessary

  • Connect the device to a network or the internet

  • Install or uninstall software where authorised

  • Restart or reset the device where authorised

  • Perform other reasonable diagnostic or repair procedures.

Where an action may cause significant data loss or materially alter the customer's device, we will seek customer approval where reasonably practicable unless that action has already been authorised as part of the agreed service.

5. Passwords, PINs and Access Credentials

Some repairs or support services may require temporary access to a device, operating system, network or account.

Where a customer voluntarily provides a:

  • Password

  • PIN

  • Passcode

  • Temporary account

  • Network password

  • Other access credential

we will use that information only where reasonably necessary to provide the authorised service.

Access credentials will not be intentionally retained for longer than reasonably necessary.

Where practical, we recommend customers create a temporary password or technician account before providing a device for service and change or remove it after the service has been completed.

6. Data Backup and Customer Responsibility

Customers should maintain an appropriate backup of important information before providing a device for diagnosis or repair.

Computer and electronic-device repairs can involve risks including hardware failure, software corruption and data loss.

Unless Blue's Computer Repairs has specifically agreed to perform a backup, data transfer or data recovery service, the customer remains responsible for maintaining appropriate backups of their information.

Nothing in this Privacy Policy or our other terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

7. Data Recovery and Data Transfer

Where a customer specifically requests data recovery, backup, migration or transfer services, Blue's Computer Repairs may need to temporarily copy customer data to our equipment or storage systems.

Any temporary copy will only be used for the authorised service.

We will take reasonable steps to protect temporarily stored customer data and remove it when it is no longer reasonably required for the service, subject to any legal requirement or agreement requiring us to retain it.

Successful recovery of damaged, deleted, corrupted or inaccessible data cannot be guaranteed.

8. How We Collect Personal Information

We may collect information when you:

  • Contact Blue's Computer Repairs

  • Make an enquiry

  • Create a customer account

  • Make an online booking

  • Request an appointment

  • Request a quote

  • Provide a device for diagnosis or repair

  • Request onsite support

  • Request remote support

  • Accept or reject a quote

  • Purchase goods or services

  • Pay an invoice or deposit

  • Submit a warranty claim

  • Contact us regarding an existing or previous job

  • Use our website or online services.

Information may be collected directly from you or generated through our customer, booking, repair, invoicing, payment and business-management systems.

9. Why We Use Personal Information

We may use personal information to:

  • Identify customers

  • Create and manage customer records

  • Manage bookings and appointments

  • Create and manage repair jobs

  • Diagnose faults

  • Perform authorised repairs

  • Provide onsite or remote technical support

  • Prepare diagnostic reports

  • Prepare and issue quotes

  • Obtain quote approvals

  • Order parts

  • Manage deposits

  • Issue invoices

  • Process and reconcile payments

  • Provide repair status notifications

  • Contact customers regarding their devices

  • Arrange collection, delivery or return

  • Maintain service histories

  • Manage warranty claims

  • Respond to enquiries and complaints

  • Detect or prevent fraud or misuse

  • Maintain security

  • Meet accounting and taxation obligations

  • Meet other applicable legal requirements

  • Improve our services and business operations.

We will not sell customer personal information.

10. Payment Processing — Stripe

Blue's Computer Repairs uses Stripe as its third-party payment processing provider.

When you make an online or card payment, payment information may be collected and processed directly by Stripe.

Depending on the payment method used, Stripe may process information including:

  • Customer name

  • Email address

  • Billing information

  • Payment method information

  • Card information

  • Transaction amount

  • Transaction identifiers

  • Device and technical information

  • Information required for fraud prevention, security and regulatory compliance.

Blue's Computer Repairs does not intentionally store complete payment-card numbers or card security codes within our own customer-management systems when those details are processed directly by Stripe.

We may receive and retain limited transaction information from Stripe, including:

  • Payment status

  • Amount

  • Payment date

  • Transaction reference

  • Stripe customer or payment identifiers

  • Payment method type

  • Limited or masked payment-method information.

This information may be associated with the relevant customer, job, quote or invoice.

Stripe processes personal information in accordance with its own privacy and data-processing terms.

Customers should review Stripe's privacy information for further information about how Stripe processes payment and personal information.

11. Deposits, Quotes and Invoices

Blue's Computer Repairs may collect deposits, including deposits for parts or other authorised work.

Payment and transaction information may be linked to the relevant:

  • Customer

  • Job number

  • Quote

  • Invoice

  • Parts order

  • Repair.

These records may be retained as reasonably required for accounting, taxation, warranty, dispute-resolution and legal purposes.

12. Third-Party Service Providers

We may use third-party service providers where reasonably necessary to operate our business and provide services.

These may include providers of:

  • Payment processing

  • Website hosting

  • Application hosting

  • Databases

  • Cloud infrastructure

  • Email services

  • Customer communications

  • Accounting

  • Business automation

  • Security

  • Backup or storage services.

We may disclose information to those providers only where reasonably necessary for the relevant service or where otherwise permitted or required by law.

Third-party providers may independently be subject to their own privacy policies and legal obligations.

13. Overseas Processing and Storage

Some third-party technology and payment providers used by Blue's Computer Repairs may operate infrastructure or engage service providers outside Australia.

As a result, personal information may in some circumstances be processed or stored outside Australia.

Where Australian privacy laws relating to overseas disclosure apply to Blue's Computer Repairs, we will take reasonable steps required by those laws before disclosing personal information to an overseas recipient.

Because third-party infrastructure and processing locations may change, we do not represent that all information will be stored exclusively within Australia unless we have expressly agreed otherwise.

14. Information Security

Blue's Computer Repairs takes reasonable steps appropriate to our business to protect personal information and customer data from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Unauthorised modification

  • Unauthorised disclosure.

Security measures may include:

  • Password protection

  • Access controls

  • Authentication

  • Secure payment processing

  • Software and system security

  • Limiting access to information

  • Secure handling of customer devices

  • Appropriate deletion or destruction of information.

No electronic system can be guaranteed to be completely secure.

15. Data Breaches

If Blue's Computer Repairs becomes aware of unauthorised access, disclosure or loss of personal information, we will assess the incident and take reasonable steps to contain and respond to it.

Where the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) applies to us and an incident constitutes an eligible data breach, we will comply with applicable notification requirements, including notifications to affected individuals and the Office of the Australian Information Commissioner where required.

16. Retention and Destruction

We retain personal information only for as long as reasonably necessary for:

  • Providing services

  • Maintaining customer and repair histories

  • Warranty administration

  • Accounting and taxation

  • Resolving disputes

  • Fraud prevention

  • Legal and regulatory requirements

  • Legitimate business record keeping.

When personal information is no longer reasonably required and we are not legally required to retain it, we may securely delete, destroy or de-identify it.

Temporary copies of customer data created specifically for repair, transfer, backup or recovery purposes will be removed when no longer reasonably necessary, subject to any agreement or legal requirement requiring otherwise.

17. Device Photographs and Repair Records

Blue's Computer Repairs may photograph a customer's device or equipment for legitimate service and business purposes, including:

  • Recording the condition of the device when received

  • Documenting existing damage

  • Recording serial numbers

  • Recording internal condition

  • Documenting liquid or physical damage

  • Recording diagnostic findings

  • Documenting repairs

  • Supporting warranty claims

  • Resolving disputes.

These photographs will not be used for advertising, social media or promotional purposes where the customer or their personal information is identifiable without appropriate permission.

18. Remote Support

Where a customer requests remote support, Blue's Computer Repairs may use remote-access software to access the customer's device.

Remote access will only occur with the customer's authorisation.

During a remote-support session, the technician may be able to see information displayed on the customer's device.

Customers should close private or unrelated documents and applications before beginning a remote-support session.

Blue's Computer Repairs will not intentionally access unrelated information.

19. Marketing Communications

Where permitted by applicable law, we may send customers information about Blue's Computer Repairs services or offers.

Marketing electronic communications will be handled consistently with applicable Australian requirements, including the Spam Act 2003 (Cth) where relevant.

Customers may unsubscribe or request that we stop sending marketing communications.

Service communications concerning an active booking, repair, quote, parts order, payment, invoice, warranty claim or other requested service may still be sent where reasonably necessary.

20. Website and Technical Information

When you access our website or online customer services, technical information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages accessed

  • Date and time of access

  • Website activity

  • Cookies or similar technologies.

This information may be used for website operation, security, analytics, fraud prevention and improving our services.

21. Cookies

Our website may use cookies or similar technologies.

Cookies may be used to:

  • Provide website functionality

  • Maintain user sessions

  • Remember preferences

  • Improve security

  • Understand website usage

  • Support integrated third-party services.

Where legally required, appropriate information or choices regarding cookies will be provided.

22. Access to Personal Information

You may request access to personal information Blue's Computer Repairs holds about you.

We may require reasonable proof of identity before providing access.

Where the Australian Privacy Principles apply to us, requests for access will be handled in accordance with those requirements.

Access may be refused or limited where permitted or required by law.

23. Correction of Personal Information

If you believe personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may request that we correct it.

We will take reasonable steps appropriate to the circumstances to maintain accurate and up-to-date customer information.

24. Anonymous Enquiries

Where practical, customers may make general enquiries without identifying themselves.

Identification will generally be required where reasonably necessary to:

  • Create a booking

  • Create a repair job

  • Identify ownership of a device

  • Provide a quote

  • Process a payment

  • Release a device

  • Manage a warranty claim

  • Provide another service where identification is reasonably necessary.

25. Children and Minors

Our services are primarily intended to be arranged by adults.

Where a person under 18 seeks to enter into a transaction or authorise significant repair work, Blue's Computer Repairs may require authorisation from a parent, guardian or other responsible adult where appropriate.

26. Legal Disclosure

We may disclose personal information where required or authorised by applicable Australian law or a valid court or tribunal order.

We may also disclose information where otherwise legally permitted, including where reasonably necessary to establish, exercise or defend legal rights.

27. Privacy Complaints

If you believe Blue's Computer Repairs has mishandled your personal information, please contact us.

Please provide sufficient information for us to understand and investigate your concern.

We will endeavour to investigate and respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

28. Australian Consumer Law

This Privacy Policy operates alongside our Terms and Conditions, Repair Terms, Warranty Policy and other customer agreements.

Nothing in this Privacy Policy is intended to exclude, restrict or modify any guarantee, right, remedy or protection that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or other applicable legislation.

If any provision of this Privacy Policy is inconsistent with a mandatory legal requirement, the mandatory legal requirement will prevail to the extent of the inconsistency.

29. Changes to This Privacy Policy

We may update this Privacy Policy where necessary to reflect changes to:

  • Our business

  • Our services

  • Our website or application

  • Our technology providers

  • Payment systems

  • Information-handling practices

  • Applicable laws or regulations.

The current version will be published on our website or otherwise made available to customers.

The effective or last-updated date at the beginning of this Privacy Policy will identify the current version.

30. Contact Blue's Computer Repairs

Questions, access requests, correction requests or privacy complaints can be directed to:

Blue's Computer Repairs

Phone: 0452 587 850
Email: blue.computers@outlook.com
Website: www.bluescomputerrepairs.com.au

Privacy Commitment

Blue's Computer Repairs recognises that customers may entrust us with devices containing private, personal and business information.

We treat access to that information as a responsibility arising from the work we have been authorised to perform and will take reasonable steps to protect customer privacy and information while providing our services.